Resume

Nathan Livni

Customer education · Learning experience design · Learning strategy

Portland, Oregon | LinkedIn

I build customer education programs that connect learning to product outcomes. My experience spans more than ten years in SaaS customer education and instructional design, with earlier work in college teaching and workforce development.

At Amplitude, I built Amplitude Academy from the ground up and instrumented it to connect course engagement with product adoption. I combine content design, measurement, and partnerships with Product, Design, and Docs to deliver learning where customers need it.

Experience

Amplitude

Senior Manager, Learning Experience Design | September 2026–present

• Manage the Learning Experience Design team.
• Focus on learning strategy and managing the learning function.

Principal Learning Experience Designer | March 2025–present

• Led experiments with in-product video to deliver learning at moments of user need.
• Partnered with Product, Design, and Docs to integrate Academy content into Help Center, onboarding, and contextual learning experiences.
• Helped the customer education organization make decisions across teams and functions.
• Mentored designers and used workflow automation to build a culture of evidence-based decisions.
• Designed partner and reseller curricula with competency assessments.

Senior Learning Experience Designer | November 2021–March 2025

• Launched Amplitude Academy as the education team’s inaugural member.
• Connected course completion with product usage to measure how learning supports adoption.
• Aligned education initiatives with product and growth priorities.
• Designed learning experiences within the product with designers and product managers.
• Mentored learning experience designers and established a community of practice.
• Received Amplitude’s Growth Mindset Value Award.

New Relic

Senior Instructional Designer | June 2018–November 2021

• Designed customer and employee onboarding, technical training, and sales enablement.
• Developed certification programs and led the shift from instructor-led training to self-paced online learning.
• Managed learning initiatives from discovery through design, development, and deployment.
• Reused learning content across customer and internal technical onboarding.

WP Engine

Program Manager, Global Technical Support Enablement | October 2015–June 2018

• Owned technical and soft skills training for support technicians, approximately one-third of the company.
• Shortened support onboarding from three weeks to two weeks while improving outcomes.
• Trained and mentored trainers and subject matter experts.
• Managed LMS reporting and assessment resources.
• Developed education for Sales, R&D, Support, and new employees through needs assessments and competency mapping.
• Gathered participant and stakeholder feedback to improve programs.

Twoifiplay Design

PHP Web Developer, freelance | 2012–2018

• Developed WordPress websites, including front-end and back-end code.

Austin Community College

Supervisor and Program Manager, Career Pathways | November 2011–October 2015

• Led Integrated Basic Education and Skills Training programs, including strategy, staffing, training, partnerships, and reporting.
• Recruited, hired, and trained a team of eight instructors and other hourly employees.
• Led the college’s participation in the Accelerating Connections to Employment research study.
• Managed grants, budgets, community partner agreements, and program evaluation.
• Helped the program earn recognition for workforce development innovation.

College Instructor | March 2009–June 2012

• Developed curricula, taught classes, and assessed student progress.
• Coordinated referrals and services with community agencies.
• Trained new employees.

Education

University of California, Santa Cruz | 1998–2002
Bachelor of Arts, Legal Studies, Religion

Coldtowne Theater | 2009–2010
Conservatory Graduate, Improv Comedy

Selected certifications

• Instructional Design Certificate, Association for Talent Development, July 2020.
• Amplitude Foundations: Analytics, Data Management, and Experiment, January 2025.

Recognition

• Growth Mindset Value Award, Amplitude.
• Innovator of the Year, Workforce Development Innovation category, Capital Area Workforce Solutions, October 2015.
• Riverbat Bravo Award, Austin Community College, July 2013.

Volunteer experience

Educational Consultant, Austin Sparkleague | August 2015–present

Supported a summer program for teens covering programming, user experience design, business development, and project management.