austin house hunt and alori property managers

I should warn you that this post is just a bunch of whining. Mostly about a really bad property management company. Coming to a new place is tough in a lot of ways. If one were all settled. One of the toughest is getting started (housing and job) while not having either of the two. Here’s a story of Alori Property Managementand how they made the process a little harder.

The first job is housing. It’s hard to apply to jobs without a home so it’s good to get that first. The last I looked for housing in the States was four years ago and craigslist was the way. Now, however, while there are lots of advertisements for places, it seems to have been co-opted by property managers or agents, both of which take their cut. Our experience was probably typical. In our first day looking we saw maybe 7 different places. There were a few nice ones and at the end of the day we decided on one we liked a lot.

The apartment was run by a property manager called Alori Apartments. We went to the place and filled out the application and put a deposit down. The first bad sign was that they seemed to have called it a day at 5:30 and were already drinking in the office. Everything seemed in order but it was odd because they didn’t seem excited about renting to us.

We both have impeccable credit but they were only interested in our rental history (we had none from the USA, only Buenos Aires) and if we had jobs (we just got into town). So they asked for a two guarantors. This was fine but when I asked if one would be ok, they got snippity. I asked for a few other questions like how the deposit worked, what happened in case of breaking the lease, and if we could look at the lease. They didn’t like answering any of them. I assume it was the alcohol.

My dad agreed to guarantee us they faxed him a blank form saying basically he guaranteed us. He asked for a copy of the lease (or something saying how much we were paying in rent, etc.) and they refused to provide it. He said he’d like to know what he was guaranteeing.

When I called at 11am the next day, they said that there’d been a terrible mistake and apparently they’d rented the apartment to someone else who had put in a deposit before us. I asked them why they’d accepted our deposit and he said it was a clerical error. He refused to say anything more or explain how it had happened. I asked him if it was usually their policy to accept deposits on a property while not telling applicants that they were considering other people. The man refused to answer.

It makes no sense why they did any of that. I really doubt someone was actually in front of us. Someone else just probably arrived after us but had a rental history and a job and so after taking our deposit they decided on someone else.

It was frustrating and emotionally draining because we had really like the apartment. It was strange too because Alori never actually told us that they preferred the other people, just that we weren’t fast enough in getting all our information in, something that they had been holding up.

So not a big deal, but it is really indicative of our experience here. It’s weird that a company like this could be so cavalier and unprofessional but it’s something that’s been coming up a lot. From the temp agency who doesn’t answer their phone to the tutoring agency who wanted me to sign a contract saying I wouldn’t tutor for any other company for two years.

It’s Texas and people here seem to make their own law.

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